FAQs
Where do you ship?
We offer international shipping to supported countries and regions.
How much does shipping cost?
Orders of US$40 or more qualify for free standard shipping worldwide.
For orders between US$0 and US$39.99, a US$5.99 standard shipping fee applies.
The final shipping charge will also be displayed during checkout.
How long does order processing take?
Orders normally require 1–3 business days for processing and preparation before shipment.
How long does delivery take?
Estimated delivery times after dispatch are:
United States and Europe: approximately 7–15 business days
Other countries and regions: approximately 15–30 business days
Delivery times are estimates and may vary because of customs processing, local postal services, public holidays, weather, carrier delays, or other circumstances outside our reasonable control.
Where will my order be shipped from?
We work with warehouses in different regions around the world.
Your order may be shipped from the warehouse that is best able to fulfill your purchase based on inventory availability, destination, logistics efficiency, and other operational factors.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us at support@wuaiste.com as soon as possible.
Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
How can I track my order?
When tracking information is available, it may be sent to the email address used when placing your order.
Please allow some time for the carrier's tracking system to update after shipment.
What should I do if my order arrives damaged?
Please contact support@wuaiste.com and provide your order number together with clear photos or other relevant information.
We will review the situation and assist you with an appropriate solution.
What if I entered the wrong shipping address?
Please contact us immediately.
Customers are responsible for providing a complete and accurate delivery address. Once an order has been dispatched, changing the delivery address may not be possible.
How can I contact customer support?
Email: support@wuaiste.com
Phone: +86 13268305519